IT Solutions and Consulting

IT Solution Consulting

As your business evolves, so too do your system requirements, knowing which IT solutions and services are available and how they may benefit your business can be a major headache. TheQualityResourceGroup can draw upon our extensive experience to ensure you get the perfect IT solution to meet your current and future business needs.

We can assist with

  • Requirements capture. We will help define your business needs and create evaluation criteria so your business knows what to look for prior to making an investment.
  • Identification of hardware and infrastructure requirements for your new solution, freeing your staff to concentrate on managing existing systems.
  • Installation and migration services ensure that your new platform is ready to go from day one.
  • Ongoing support and maintenance services to keep your solution running in optimum condition for maximum reliability and ultimately, profitability

Customer Relationship Management (CRM)

Whether your business is looking to deploy a Customer Relationship Management (CRM) System for the first time, requires assistance in customising one to fit your specific business processes or simply needs retraining in new functions. CRM has the potential to revolutionise your business by streamlining internal process and automating common sales and marketing activities – and our team ensures you get the maximum return from your investment.

Enterprise Content Management Consulting

The move towards “big data” for customer analysis coupled with regulatory requirements covering data retention means that businesses need to store and manage increasing volumes of information. Storing data is not usually a problem, but indexing information for quick retrieval is essential.

Alternatively your business may already be using a system which is not working as hoped, or which could be improved with some bespoke development work.

An Enterprise Content Management system provides a centralised repository for a diverse range of data types, automatically indexing contents and making the information accessible from anywhere in the world. When choosing TheQualityResourceGroup to partner with you, you can expect:

  • Identify suitable platforms. Our consultants can capture your software requirements and identify ECM solutions which match, and will help your business access information more efficiently.
  • Workflow customisation. Our experts can also adjust the workflow of your ECM to match the working practices of your company, further increasing staff productivity.
  • Integration services. Our team can integrate your ECM with other mission-critical systems to create a central point of reference for your staff, reducing the time which would otherwise be spent searching for important information across disparate systems.
  • Bespoke development services. If you would like to extend the functionality of your ECM, Systems Valley’s dedicated development team can create add on modules for maximum flexibility.